4/03/2018

All Health Unit Coordinators Do Is Answer The Telephone

Within the last few months, a fellow Health Unit Coordinator, who works the night shift, has been repeating the following statement, "If they think that all that we do is answer the telephone than that's all I'm going to do. "

It was bothering her that the nurses only wanted her there to answer the telephone. If they needed something from another department, they called. They called in their own consults. They called the answering service to get a call back from the doctor. They were showing her that they didn't need her, but if there were no HUC scheduled to work, they would have a fit.   

Every time she made that comment, I would shake my head until I realized that I had heard the Manager and the Director saying the same thing!

But I bust my ass at work, and I've been told multiple times that they love when I work, and they get a little territorial and jealous when I have to float to another floor. 

Hospitals are trying to improve their budget by eliminating the HUC position but then back down from the outcry from the nurses on the unit.

Or they will try to cross-train the PCAs/CNAs to do the HUC's job because they think that all we do is "answer the telephone."

The experience that we bring to the table for these organizations are immeasurable, and it made me a little upset when I realized what the Manager and Director had said. 

I feel that my coworker should address the issue with management because I don't think that they don't want a HUC. 

I think that they don't want her.