Letting The Health Unit Coordinator Fail (Video)

About five years ago I was working at the desk as a Health Unit Coordinator when the wife of a patient struck up a conversation with me.

She explained to me that she used to be a HUC many years ago and that she had one foolproof way to guarantee job security.

"Don't teach the new HUCs everything that you know." She went on to explain that if the new HUCs didn't know what they were doing, they would get frustrated and quit. Or appear extremely incompetent and get fired.

More overtime for you.

I just sat there and listened to her, but I was thinking to myself, what kind of person do you have to be to want to see another person fail? Especially someone who has bills, possibly a family, or other responsibilities. What kind of person are you?

I’ve never subscribed to that type of thinking. When I train someone new, I want them to know what I know. I encourage them to take notes. I introduced them to other staff members. I want them to become the Mama Bear of their unit. I want them to be so knowledgeable that they get daily compliments from staff and Outsiders. I want them to be missed when they are not there. I want them to stay. I don't want to be training every six months. A unit/department cannot function properly with a high turnover.

I'm probably the most cheerful, helpful and knowledgeable trainer when a new HUC needs to be orientated. And that’s because I don’t subscribe to the same thinking as the patient’s wife.




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