Transferring Calls as a Unit Secretary (Video)

There are two types of ways to transfer a telephone call.

  1. A warm transfer is when the Unit Secretary notifies the Nurse of a call and the reason for the call before transferring it.
  2. A cold transfer is when the Unit Secretary sends the call through without notifying the nurse.

There are some scenarios where either one of the options is necessary. Learn more in the video above.
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