How To Be Proactive As A Health Unit Coordinator (Video)

Recently, I had the opportunity to work in the Emergency Department as a Health Unit Coordinator.

I usually work in the Cardiovascular Intensive Care Unit, but it was my day off, and I didn't have anything else to do, so I decided to go to work and make some money.

Though this was my first time working there, I was asked to work there to help the new HUC orientee.  The person who was training him had called off. The Nursing Supervisor had faith in me because she knew that I'm a quick learner, already knew the computer system, knew the doctors and knew how everything flowed in the hospital. 

So mainly we were leaning on each other. 

Living in South Florida, we have the "Snowbirds" (people who live elsewhere, like Michigan or New York most of the year and live in South Florida during the winter), so the Emergency Department started off slow but quickly picked up. 

But there were some things that I noticed right away that could be improved. 

They needed two HUCs (which they did have, but the other one came in three hours later, and they did not work together. One was on one side of the ER, and the other one was on the other side of the ER. I never saw her again after she clocked in) that worked together - as a team. South Florida ERs are dealing with a triple whammy; the opioid crisis, Snowbirds, and this horrible flu season. The HUCs needed to be sitting next to or across from each other handling the craziness together. 



The HUCs needed to learn the computer system. It's so busy that they don't have time to explore the system. And when they charted that they had called in a consult, it was placed in an area where none of the other HUCs in the hospital looked. So it seemed as if the consult never got called and then the HUCs on the floor had to do double work. 

They also do double work! They have to call the Attending Doctor, and they write it down on a piece of paper and keep it for legal reason. I asked the guy, "Why don't you just chart it on the computer?" 

I got a ho-hum answer. 

They all needed training on how to be proactive. Being proactive means to be prepared for a future situation, rather than waiting for it to happened and then reacting to it. The ER can change in an instant! 

I was told that if I ever wanted to sign up and work extra down there, I could. 

I just smiled. 

They don't realize that I'm the best at what I do.