Calling in Consultations as a Health Unit Coordinator (Video)

Even when you're on the telephone calling in a consult, your confidence level and voice has to show through. Ums and uhs are okay when you are a new Health Unit Coordinator, but you should not be doing that three years into the job. 

Whenever you call in a consult, they typically ask the same questions:

  1. The name of the patient
  2. The patient's date of birth
  3. The patient's room number
  4. The nurse's name
  5. The units extension number
  6. The name of the requesting physician
  7. The patient's insurance information

So, speak clearly and spell out hard to pronounce first and last names.