When a Patient is No Longer in the Hospital, What Do I Tell the Visitors as a Health Unit Coordinator? (Video)

There are times when a patient has been discharged from the hospital, and friends and family are unaware of it.

They'll go to the room that the patient was in and either find another patient in that bed or they will find the room empty. Perplexed, they'll approach you and ask you about the patient that was in room 58. Your answer depends on where the patient was discharged to. 

Watch the video below to find out how you should answer.