Communicating with Non-English Speaking Patients as a Unit Secretary (Video)

Having patients who speak another language is common in areas like California, Florida, New York, Texas and other areas here and there.

One thing is for sure. They get sick too.

And what can you do to assist in the facilitation of care for these non-English speaking patients?

• Know where the telephone number is located for them to speak to a translator.
• If there is a list of certified translators in your hospital (usually Human Resources creates this list), know where it is and how to get to it.
• Know how to use Apps if necessary
• Sometimes you may have to call a family member to translate for the nurse/doctor.