8/27/2019

Creating a SOP (Standard Operating Procedure) Manual for Your Unit (Video)


Have you ever floated to another unit and had no idea where the pantry was? Or what the code to the medication room was?

It would have been nice if that Unit Secretary had created a cheat sheet or an SOP (Standard Operating Procedure) for the unit.

Although everyone thinks that every unit does everything the same, they do not.

For example, one part of the hospital where I used to work at the nurses, CNAs, and even the Unit Secretaries wheeled the patients outside when they were discharged, while the rest of the hospital called volunteers to do that for them.

If a Unit Clerk floated to your unit is there a binder where the extra supplies are kept? If there is a key to get to the extra supplies, will the float unit secretary know which key to use to open the door?
I just want you to think back to when you were a new secretary. Didn’t you wish that there was some sort of manual that would have made your new job easier?

So, why not do the same for your fellow Unit Secretaries?

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