Monday, April 24, 2017

I Was Interviewed for Business Management Daily

I just wanted to share with everyone that I was profiled for Business Management Daily.

This interview is just in time for National Administrative Professional Day, which is Wednesday April 26th.

In the article I talk about the day in the life of a medical secretary working in a hospital.

To read the full interview click the link above and enjoy.

Tuesday, April 18, 2017

5 More Quick Tips For The Trainer of New Health Unit Coordinators

Last week, I listed 5 tips for the trainer of new Health Unit Coordinators to use.

This week I’m back with 5 more.
  1. As the training is winding down, be there, but be there in the background. If they ask you a question that you know that they know the answer to, do not reply. Let the silence be the answer. Let them use their brain to remember what it is that you’ve taught them. They’re going to need to use it when you are not there.
  2. Whatever the reason, always encourage them, to be honest with you and the boss regarding any issues.
  3. Let them know that you are available for them after the training is over. Give them your personal telephone number or email address.
  4. Understand that you may not be a good trainer for them. It may be that your personality or your voice is harsh. Or they may just feel uncomfortable with you.
  5. Some trainers set out to sabotage the new HUC for job security. Example: The trainer will intentionally not teach the new trainee everything that they need to know. This, in turn, leads the nurses, doctors and CNAs/PCAs yelling at them. This, in turn, leads to the HUC having doubts about their skills. This in turns leads to them to starting to call out. That in turns leads to them being let go or quitting. And the ball was set in motion by the trainer who wanted the trainee gone so that they could work more overtime and get more money.

    Don't be that person.

    Tuesday, April 11, 2017

    5 Quick Tips For The Trainer of New Health Unit Coordinators

    I was training a new Health Unit Coordinator and I just wanted to post some advice for the HUCs who are required to orientate the new ones.

    As I stated in my booklet Steps To Becoming A Medical Secretary – A Step-By-Step Guide To Working in a Hospital, many of the new HUCs have no previous experience and the only requirement that they may meet is knowing medical terminology.

    And that's not enough.

    So here are 5 quick tips for you to remember and pass on.
    1. Realize that some new hires are still on edge. They're overwhelmed with trying to learn a ton of new information and multitask also. So be careful with what you say and how you say it. Also, be willing to defend them against any nurse or CNA/PCA who makes any snide remarks to them. They're super sensitive to any and everything.
    2. Train them the right way first and then teach them the short cuts.
    3. Encourage them to take notes. There are a ton of information that they will only need to know once in a blue moon. A good example. At the hospital where I work, a Case Manager is assigned to a certain department, and the sheet with that information is faxed in the morning. But some days the fax doesn't go through. Who's the Case Manager for today? How do we get this information? That's the HUCs responsibility and they need to know who to call.
    4. Teach them to be proactive. Merriam-Webster defines the word proactive as acting in anticipation of future problems, needs, or changes. I'm always receiving compliments on how thorough I am and how I know where everything is. It's because I'm proactive.
    5. Teach them what is important and what can wait. Another good example is this. The new HUC had three admissions coming and 2 discharges going and she wanted to go to the other side of the hospital to pick up telemetry strips. I had to tell her no because by the time she got back, two of those admissions would have been there and then she would be rushing to put the charts together and get the new orders in the computer.  
    Do you have any suggestions? Share them in the comment section. 

    Saturday, April 1, 2017

    Lets Celebrate National Administrative Professionals Day

    National Administrative Professionals Day is Wednesday, April 26th this year and what better way to celebrate it than by getting a copy of my booklet Steps To Becoming a Medical Secretary: A Step-By-Step Guide to Working In a Hospital.

    Whether it's for you, the administrative professional, or your employee, this booklet is full of helpful tips and tricks. 

    So, click the link above and order your copy today!

    Tuesday, March 14, 2017

    I Was Interviewed About Heart Health for Taste For Life Magazine

    I'm so happy to share this with you all. I was recently interviewed for Taste For Life magazine, the February 2017 issue. 

    The article titled Strengthen Your Heart - Steps You Can Take Today was conducted by Albert McKeon

    As many of you know, I had a heart condition called Atrial Fibrillation. Being a woman in my thirties, I wanted to live to see my forties and beyond, so I began by changing my lifestyle. I started exercising, changed my diet, learned to destress and prayed more.  

    All of this is documented in my booklet titled Healing Is Mine. End of Discussion.