J Marie Booklets


Service/Therapy Animals and the Unit Secretary (Video)

One thing you may encounter as a Unit Secretary is Service/Therapy animals.

With the rise of Service/Therapy animals come rules and regulations. Your hospital should have an updated policy in the Employee Handbook.

Read it and watch the video as I share my many stories of Service/Therapy animals.

Why Does Gossip Exist In The Workplace? (Video)

Why is there gossip in the workplace? This is something that Dave Ramsey hates, but there are 4 reasons, in my opinion, as to why it exists.

No Transparency. The communication between management and staff is little to nonexistent. The only way the employees learn about what’s going on in the company, good or bad, is through the employees whispering to each other.

Favoritism. The employees see that certain coworkers are always in the boss’s office (or behind) and they get away with doing no work, coming in late or calling off excessively and there are no consequences. This upsets those who see it and while in the breakroom eating lunch, they gripe about it with each other.

Suggestions are Ignored. In meetings, when employees are asked for their input regarding certain issues, it is disregarded. Why did you ask then?

Not Enough Work. If there is not a lot of work for the employees to do, they turn around in their chairs and talk to their neighbors. And what are the topics of discussion?

How there’s no transparency, favoritism and how suggestions are ignored.


What To Do During a Code Blue as a Unit Secretary (Video)

Everything is nice and calm and then all hell breaks loose as someone comes running down the hall yelling for you to call a Code Blue as they grab the crash cart.

A Code Blue is a common thing in the hospital setting. You have your own experiences, let me tell you about mine.


Should I Assist in Wheeling Patients at the Time of Discharge? (Video)

One of the things that I sometimes do is wheel patients off the floor when they are discharged or wheel elderly visitors to the front entrance.


Sometimes it’s just to get off the unit, other times it’s to assist the nurses or the wait time for the volunteers were too long. In the part of the hospital that I worked on; the volunteers did not wheel the patients down, so it was on us staff members to help the patients.


Do You Know What To Do When the Fire Alarm Sounds? (Video)

You’re at the nursing station when the fire alarm begins to sound. What do you do as a Unit Secretary? Is there a fire in your department? What do you tell the patients and visitors?

These are the things you must know. Watch the video above to find what they are.


Stay On Top of New Rules in the Handbook

One thing that you should do periodically is read the company handbook. Hospitals are always updating it to keep up with changing times, to protect themselves from litigation or as a result of litigation.

Important updated changes usually, require that all employees read and sign off that they understand the new rules.


Creating a SOP (Standard Operating Procedure) Manual for Your Unit (Video)

Have you ever floated to another unit and had no idea where the pantry was? Or what the code to the medication room was?

It would have been nice if that Unit Secretary had created a cheat sheet or an SOP (Standard Operating Procedure) for the unit.

Although everyone thinks that every unit does everything the same, they do not.

For example, one part of the hospital where I used to work at the nurses, CNAs, and even the Unit Secretaries wheeled the patients outside when they were discharged, while the rest of the hospital called volunteers to do that for them.

If a Unit Clerk floated to your unit is there a binder where the extra supplies are kept? If there is a key to get to the extra supplies, will the float unit secretary know which key to use to open the door?
I just want you to think back to when you were a new secretary. Didn’t you wish that there was some sort of manual that would have made your new job easier?

So, why not do the same for your fellow Unit Secretaries?


Your Relationshiip with CoWorkers (Video)

One thing you will have to deal with on a day to day basis is your coworkers (fellow unit secretaries, nurses, CNAs/PCAs). 
  1. You’ll have those who love telling on others.
  2. You’ll have those not doing their job.
  3. You’ll have those who are miserable and want attention.

It’s okay to maintain a professional relationship with them, but your goal is to not let these types of people control your day.

Because if you do, they will win.


Warning Signs of a Bad Trainer (Video)

These are some of the warning signs of a bad trainer.

  1. They huff and puff about having to train you.
  2. They mumble under their breath.
  3. They make you feel uncomfortable.
  4. They ignore you and engage in conversations with others as if you are not there.
  5. They nitpick at any little thing that you do.
  6. They do not correct you when you make a mistake (they want you to fail).


Continue to Improve Your Skills as a Unit Secretary (Video)

As a Unit Secretary, I want you to always be looking for ways to improve your skills.

  1. Read a book on multitasking.
  2. Learn new software.
  3. If you are rusty on a skill, take a refresher course.


Join a Committee

You ever feel like no one is listening to your suggestions about how to improve your unit or hospital? 

Join a committee at work and let your voice be heard.