Showing posts with label 5 Tips for the Trainer. Show all posts
Showing posts with label 5 Tips for the Trainer. Show all posts

The Trainer You Get Can Determine Whether You Succeed or Fail (Video)



5 More Quick Tips For The Trainer of New Health Unit Coordinators

Last week, I listed 5 tips for the trainer of new Health Unit Coordinators to use.

This week I'm back with 5 more.
  1. As the training is winding down, be there, but be there in the background. If they ask you a question that you know that they know the answer to, do not reply. Let the silence be the answer. Let them use their brain to remember what it is that you've taught them. They're going to need to use it when you are not there.
  2. Whatever the reason, always encourage them to be honest with you and the boss regarding any issues.
  3. Let them know that you are available for them after the training is over. Give them your personal telephone number or email address.
  4. Understand that you may not be a good trainer for them. It may be that your personality or your voice is harsh. Or they may just feel uncomfortable with you.
  5. Some trainers set out to sabotage the new HUC for job security. Example: The trainer will intentionally not teach the new trainee everything that they need to know. This, in turn, leads the nurses, doctors, and CNAs/PCAs to yell at them. This, in turn, leads to the HUC having doubts about their skills. This, in turn, leads them to start to call out. That, in turn, leads to them being let go or quitting. And the ball was set in motion by the trainer who wanted the trainee gone so that they could work more overtime and get more money.

    Don't be that person.

      To read these and more, you can pick up a copy of Steps To Becoming A Medical Secretary: A Step-By-Step Guide To Working in a Hospital.

      5 Quick Tips For The Trainer of New Health Unit Coordinators

      I was training a new Health Unit Coordinator, and I just wanted to post some advice for the HUCs who are required to orientate the new ones.

      As I stated in my booklet Steps To Becoming A Medical Secretary – A Step-By-Step Guide To Working in a Hospital, many of the new HUCs have no previous experience, and the only requirement that they may meet is knowing medical terminology.

      And that's not enough.

      So here are 5 quick tips for you to remember and pass on.
      1. Realize that some new hires are still on edge. They're overwhelmed with trying to learn a ton of new information and multitask also. So be careful with what you say and how you say it. Also, be willing to defend them against any nurse or CNA/PCA who makes any snide remarks to them. They're super sensitive to any and everything.
      2. Train them the right way first and then teach them the shortcuts.
      3. Encourage them to take notes. There is a ton of information that they will only need to know once in a blue moon. A good example. At the hospital where I work, a Case Manager is assigned to a specific department, and the sheet with that information is faxed in the morning. But some days the fax doesn't go through. Who's the Case Manager for today? How do we get this information? That's the HUCs responsibility, and they need to know who to call.
      4. Teach them to be proactive. Merriam-Webster defines the word proactive as acting in anticipation of future problems, needs, or changes. I'm always receiving compliments on how thorough I am and how I know where everything is. It's because I'm proactive.
      5. Teach them what is essential and what can wait. Another good example is this. The new HUC had three admissions coming and 2 discharges going and she wanted to go to the other side of the hospital to pick up telemetry strips. I had to tell her no because by the time she got back, two of those admissions would have been there and then she would be rushing to put the charts together and get the new orders in the computer.  
      Do you have any suggestions? Share them in the comment section.