How to Take Care of People Who Come to the Nursing Station (Video)

Every day, you will have people approaching you at the nursing station. Listed below are something that you should do to assist them.  

• Make eye contact with the person and smile. 
• Ask what brought them to a nursing station, listen carefully while they talk about their concerns or problems, and offer to help if you can. Be mindful of how you are interacting so far - do not interrupt. 
• Escort them to a location if you know that the directions are confusing. You know the hospital's layout better than them, and walking them to another unit or correct department is the right thing to do.  
• If you can assist in getting them a book or phone charger, or a clean blanket or towels. 
• Follow up, if you can, to see if they need anything else. 

Catching Hell as a Unit Secretary (Video)

One theme that I keep seeing in my YouTube channel's comment section is from new Unit Secretaries and their work frustrations.  

And I'm not talking about the normal stress that comes with working at a hospital. I'm talking about the extra pettiness from other co-workers. 

After seeing one too many of them, I said to myself, "These new secretaries are catching hell."

So I made a video explaining why this may be happening and what they can do about it. 

Watch the video above and feel free to add your comments below. 

Your Relationship with CoWorkers (Video)

One thing you will have to deal with on a day to day basis is your coworkers (fellow unit secretaries, nurses, CNAs/PCAs). 

1. You’ll have those who love telling on others.
2. You’ll have those not doing their job.
3. You’ll have those who are miserable and want attention.

It’s okay to maintain a professional relationship with them, but your goal is to not let these types of people control your day.

Because if you do, they will win. 

Sticking Together as Health Unit Coordinators (Video)

Sticking together should be a top priority for Health Unit Coordinators.

Even if you are working as a Unit Secretary while you are in nursing school, understand that your other co-workers see you only as the secretary.

What happens with HUCs don’t stick together? Watch the video above.