Showing posts with label nursing station. Show all posts
Showing posts with label nursing station. Show all posts

Nursing Station Etiquette (Video)

When you're a unit secretary, it is important that your basic nursing station etiquette reflects the professional image of yourself and others. The following are some examples:



First. Keep in mind is the fact there are many people who rely on your daily tasks and duties so they can get their work done efficiently without any hiccups or complications along the way! This means we must all strive for excellence at our jobs which will lead to more productivity when completing these responsibilities effectively - not only by following proper procedures but also by listening carefully during conversations between staff members and taking notes if needed. 


Second. Never hesitate to offer to help when needed.


Third. This may sound like common sense- keep your voice down while at work so that others can do the same thing without being distracted by loud noises or conversations nearby. The number one complaint in the hospital from the patients is the amount of noise that they hear. 

Fourth. Straighten up after yourself when finished with tasks at work. 


Fifth. Put away personal items once finished with them so that they do not distract from what's happening around YOU. 


Remember to be professional and courteous when you're on duty. You never know who will walk onto the unit!


How to Take Care of People Who Come to the Nursing Station (Video)

Every day, you will have people approaching you at the nursing station. Listed below are something that you should do to assist them.  


  • Make eye contact with the person and smile. 
  • Ask what brought them to a nursing station, listen carefully while they talk about their concerns or problems, and offer to help if you can. Be mindful of how you are interacting so far - do not interrupt. 
  • Escort them to a location if you know that the directions are confusing. You know the hospital's layout better than them, and walking them to another unit or correct department is the right thing to do.  
  • If you can assist in getting them a book or phone charger, or a clean blanket or towels. 
  • Follow up, if you can, to see if they need anything else.